Returns


Firstly, Thank you for shopping with independent businesses. Buying from small businesses supports a community of artists, makers, and merchants who need your patronage now more than ever.

Because of our business model and that we are a small, independently owned, one-of-a-kind retail shop, we only offer Store Credit for returns. We buy our merchandise in limited and small quantities and cannot stay in business by mimicking big box chain stores and take losses on missed opportunities to sell our merchandise.

Our Order Cancellation, Returns, Exchange, and Damaged Merchandise policy is below.

Please contact us with any questions in advance of your purchases.

We want to make all ATYS customers happy & loyal!


ORDER CANCELLATION:

If your order has not begun processing and you need to cancel, we would be happy to accommodate.

However, if the cancellation is not due to our error, we will charge non-refundable cancellation fees that will be deducted from your refund to cover your transaction fees that are not refunded to us by your chosen payment processor.

The fees are as follows:
Square Credit Card Payment Processing: Visa, MasterCard, American Express, Diners Club – 2.75% of the order total.

Order cancellation refunds taken in store credit do not incur any fees, so you can go for store credit if you would like.


RETURNS:

All returns are for store credit only.

We do not offer returns to the original payment method.

Online purchase returns must be made within 30 days of the items’ arrival date. To obtain a return authorization number, please email call the shop or email us with a copy of your order. You can either mail back the item or bring your return to our store in San Francisco with your return authorization number.

Items must be postmarked within 30 calendar days of the original shipment’s arrival date.

To be eligible for a return,

  • The item(s) must be unused and in the same condition that you received it
  • All original labels must be in place
  • The item(s) must be in the undamaged original packaging

Once your return is received and inspected, your refund will be processed and a store credit code will be emailed to you.

You are responsible for return shipping costs and original shipping costs are non-refundable.

We do not provide return shipping labels. If for some reason we do issue you a refund, the cost of original shipping will be deducted from your refund.

When shipping a return, consider tracking and insuring your package.

We cannot guarantee that we will receive your returned item.

You are responsible for the item until it reaches us.


EXCHANGES:

We offer online exchanges on a case-by-case basis.

Online exchanges may happen for certain items (depending on how many are in stock) with just a shipping charge.

We require payment for the exchange item and once we receive back the first purchase we will refund the original payment method for the returned item.

SALES MERCHANDISE:

All items purchased with a sale discount promotion or any items labeled as final sale cannot be returned.

DAMAGED MERCHANDISE:

We will replace all damaged items.

If your item(s) arrives damaged, please email a photo of the damaged item, its packaging, and a description of the damage within 24 hours of receiving the item to qualify for an exchange or pre-paid shipping return and full refund.

We cannot verify an item was damaged in transit if we are not notified immediately.